TOLET

Legal

Service Provider Terms

These terms apply when you list your services (for example plumbing, electrical or repair work) on TOLET. You accept them when you create or update your service listing. They add to our general Terms and Conditions and Privacy Policy.

Who can list

Only list services that you or your business actually provide, with skills and any licences the work needs.

We verify your phone number and an identity document before your listing goes live. The name and details you give must be your own.

Your listing

Describe your services, service area and charges honestly, including any visit charge and the starting price for repairs or work.

You can choose up to 5 categories. Only choose categories you really work in.

Photos must be a professional photo of you or photos of your own work. Do not use other people’s photos or images you do not have the right to use.

Free period and subscription

New listings start with a free period. The number of days is shown in the app and can be extended by our team.

After the free period, keeping your listing visible needs a yearly subscription at the price shown in the app. There is no online payment: tap "Start payment" in the app and our team contacts you and collects it manually.

If the free period or subscription ends and it is not renewed, your listing is hidden from customers until payment is confirmed. It is not deleted.

Subscriptions are non-refundable once active, including if you hide your listing early.

Working with customers

Tell customers your charges clearly before you visit or start work, and do not charge more than you agreed without their consent.

Behave safely and respectfully in customers’ homes and workplaces. Never ask for passwords, OTPs or bank details.

You are responsible for your work, materials, tools, safety, taxes and any guarantee you offer.

Our role

TOLET only helps customers find and contact you. We are not a party to any job, price or payment between you and a customer, and we do not guarantee any amount of work.

Your listing stays up until you hide it, unless the free period or subscription ends. We may hide or remove a listing, or suspend an account, after complaints, poor conduct, or suspected fraud. Subscription fees for removed listings that broke these terms are not refunded.

Last updated: July 13, 2026. This is a practical product policy draft and should be reviewed before public launch.